![]() Step 6: Uninstall the printer driver and software Step 4: Check third-party firewall software settings Step 3: Check the network and printer connection status Step 1: Confirm if the issue is also printing-related If the issue persists, let's try given steps from the document: Click here Once completed, please check the scanner. Let's try these steps to resolve the issue:ġ) Turn off the Router, Printer and the computer.ģ) Turn on the Router first and wait for all the lights to stabilize.Ĥ) Turn on the printer and allow it to configure itself.ĥ) Turn on the computer and check the functionality How is your printer and computer connected? No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: As I understand, your scanner says offline.
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